General Enquiries

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At Borders Buses, we want to provide you with the very best service that we can and need your help to put things right if we do not meet you, our customers' expectations. We therefore have a customer complaints procedure which aims to ensure that any concerns or complaints that you bring to our attention are dealth with in a consistent, fair and transparent manner. We will endeavour to answer your enquiry as fully as we can and investigate the matter thoroughly.

Our full customer complaints procedure is available to download here.

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Anyone wishing to submit a formal complaint may do so by one of the following methods:

  • by email:
  • by telephone: Berwick 01289 308719/ Galashiels 01896 754350
  • in writing: Please complete the form available here and send to:
    Customer Services Manager
    Borders Buses
    North Road Industrial Estate
    TD15 1TX

If you are making a complaint, please try and give us as much information as possible, eg. date, location, time, driver name, service number, route details, vehicle registration and any other details you think might be relevant

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